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Urgent Recruitment for the Head of Operations – Burundi, Democratic Republic of Congo, Nigeria – Africa -July 2020

About us

Christian Aid exists to create a world where everyone can live a full life, free from poverty.

Poverty is an outrage against humanity. It robs people of their dignity and lets injustice thrive. But together we have the power to transform lives.

We are a global movement of people, churches and local organisations who passionately champion dignity, equality and justice worldwide. We are the changemakers, the peacemakers, the mighty of heart.

We provide urgent, practical help in times of crisis and beyond. We seek to eradicate extreme poverty by tackling its root causes. Together with people living in poverty, we amplify our voices to speak truth to power and create lasting change.

Everyone is equal in the sight of God. For over 70 years, this has inspired us to stand together in solidarity with our global neighbours, of all faiths and none.

About the Head of Operations Role

The portfolio and complexity of our work are growing. We are looking for someone who can lead the operational aspects of our work, ensuring that our support functions, policies, processes and systems are aligned and responsive to the needs of our country programmes and our operational performance meets internal and external global standards.

About you

You have relevant professional qualification and extensive knowledge of development and programming in an international NGO setting. You are well conversant with business processes and organisational development and a good track record of supporting organisations through periods of change and growth. You are a strategic thinker and have excellent communication and interpersonal skills, able to influence and collaborate with others to find solutions. You excel in a fast-paced and diverse work environment with multiple demands on your time. You pay keen attention to detail and at the same time provide leadership for new processes and ways of working that strengthen our delivery. You are a confident leader with considerable experience in long-distance performance management and coaching.

This role can be based in the Christian Aid offices in DRC, Burundi or Nigeria

Further information

This role requires applicants to have the right to work in the country where this position is based. Nationals and permanent residents of locations specified are encouraged to apply.

Salary & Currency: The Salary and Currency for this role will be aligned to Band B-low of the Country Payscale where the role will be based and will be offered as appropriate based on the ranges below:

Burundi: Band B-High – Salary Range: CFA 134,921,826 P.A – 143,855,519 P.A

DRC: Band B-High – Salary Range: USD 84,211 P.A – 94,082 P.A

Nigeria: Band B-High – Salary Range: NGN 26,305,077 P.A – 29,915,515 P.A

You can expect a wide range of rewards and benefits, including a generous holiday allowance, and flexibility that will ensure you enjoy a good work/life balance. We value diversity and aspire to reflect this in its workforce. We welcome applications from people from all sections of the community, irrespective of race, colour, gender, age, disability, sexual orientation, religion or belief.

How to apply

Evidence of Competency: To demonstrate your suitability for this post, please answer the following three questions.


Give us an example of a time when you identified an operational need (s) affecting the performance of the unit you were managing and how you resolved the issue. What was the problem? What was the outcome of your intervention?


Illustrate with a couple of examples of how you have engaged with multiple internal stakeholders in your organisation to promote a culture of a collaborative team working, collective responsibility and mutual accountability. What personal qualities do you bring to this way of working?

Leading others

Describe a time when you were less successful as a leader than you wanted to be. What was the situation? In what ways were you less successful? What was the result? What lessons did you learn?

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